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Get Missed Jobs

For water damage restoration companies

Never lose another emergency water damage job

Burst pipes don’t wait for business hours. When your crews are out or it’s 3 a.m., Get Missed Jobs answers on the first ring under your company name, gets the details, reaches your on-call tech right away, and sends you a summary of every call.

Hear it answer before you decide

[DEMO_NUMBER_WATER]

Call it the way a homeowner would. Say a pipe burst in the basement, or water is coming through the ceiling.

Call the live demoBook a 15-min walkthrough

Live demo uses a fictional company.

New lead: Luis Ortega

Tidewell Restoration, after-hours line. Received Sat, Mar 8, 3:47 a.m.

Emergency

Why it’s urgent: Burst pipe, standing water in a finished basement

Caller
Luis Ortega
Callback
(555) 013-7765
Address
27 Birchwood Court, Naperville, IL 60540
Issue
Supply line by the water heater burst. About 2 inches of standing water in the finished basement. Carpet and lower drywall wet.
Water source
Clean water supply line. Caller shut off the main at 3:44 a.m.
Electrical
No water near the panel or outlets, per caller.
Insurance
Has homeowners insurance. No claim opened yet.

Already done

  1. 3:48 a.m.Called on-call tech Jordan P. No answer.
  2. +[X] minCalled backup tech Sam K. He accepted the job. Told Luis a tech will call him back.

Next step

Sam calls Luis to set an arrival time. Jordan didn’t pick up, so you may want to check in with him.

Sample lead summary. Fictional caller, company and technician.

What you get after every call

A summary of each call, sent to you by [text and email]. Everything you need to call the customer back or send someone out.

Who and where
Name, callback number and service address, confirmed with the caller.
What’s wrong
The problem in plain words, plus the details your tech would ask about first.
How urgent
Marked Emergency or Routine using the rules you set with us, with the reason spelled out.
What already happened
Who was called and when, so nobody on your team calls the customer twice.

Most water damage calls can’t wait. So we don’t stop at one phone call.

The longer water sits, the bigger the job, and the sooner the homeowner calls the next company on the list. If your on-call tech doesn’t pick up, we keep going down your list until someone does.

Emergencies restoration companies usually set

  • Burst pipe or active leak
  • Standing water in a home or business
  • Water coming through a ceiling or near electrical
  • Sewage or drain backup
  • Commercial property flooding

Who gets called, in order

  1. 1

    On-call tech

    Called right away with the caller’s name, address and problem.

  2. 2

    Backup tech

    Called if the on-call tech doesn’t answer within [X] minutes.

  3. 3

    You

    Called if the backup doesn’t answer within [X] minutes.

Every step shows up in your lead summary: who was called, when, and who picked up.

Safety first. Water near outlets, the electrical panel or a sagging ceiling: the caller is told to stay clear and to call 911 if anyone is in danger. If it’s safe, they’re asked to shut off the main water valve.

Hear a sample call

A burst pipe at 3:47 a.m. to a fictional company. The on-call tech didn’t pick up, so the backup did. This is the call behind the lead summary above.

Sample call to Tidewell Restoration

0:00 / 4:05

Transcript excerpt

  1. Answering

    Tidewell Restoration, thanks for calling. What’s going on?

  2. Caller

    A pipe burst by the water heater. There’s water all over the basement.

  3. Answering

    Okay. I’m getting this to our on-call tech now. Is the water anywhere near outlets or your electrical panel?

  4. Caller

    No, the panel’s on the other side. It’s mostly the carpet.

  5. Answering

    Good. Stay out of standing water if you can. Were you able to shut off the main water valve?

  6. Caller

    Yeah, I found it a few minutes ago.

  7. Answering

    That helps a lot. Can I get your name, the address, and the best number to reach you?

  8. Caller

    Luis Ortega, 27 Birchwood Court. 555-013-7765.

  9. Answering

    Thanks, Luis. Do you have homeowners insurance, and have you started a claim yet?

  10. Caller

    We have it. I haven’t called them yet.

  11. Answering

    No problem. One of our techs will call you back at 555-013-7765 shortly to set up a time.

“Answering” is Get Missed Jobs, answering as Tidewell Restoration, a fictional company. Caller details are fictional.

How it works

Nothing changes for your customers. They call the same number they always have.

  1. 1

    Forward calls from your number

    You choose when: after hours, when every line is busy, or when nobody answers after a set number of rings. Your number stays the same.

  2. 2

    Answered on the first ring

    Callers hear your company name. The call is handled the way your office would: what’s wrong, where, and how to reach them.

  3. 3

    Emergencies go to your on-call tech

    If the call matches your emergency rules, your on-call tech is called right away with the details. No waiting for morning.

  4. 4

    You get the summary

    Every call, emergency or not, ends with a lead summary sent to you by [text and email].

Forwarding is set on your existing phone line. You can turn it off at any time.

What we don’t do

  • No long contracts

    The pilot is short and after that it’s month to month. Cancel anytime.

  • No new phone number

    Customers keep calling the number on your trucks. Forwarding sends us the calls you choose, and you can switch it off yourself.

  • No changes without your OK

    We don’t touch your phone system, your forwarding or your on-call list without your approval.

Start with a pilot

Run it on your own calls first. If it isn’t catching jobs you’d otherwise miss, cancel.

Book a 15-min walkthroughSee full pricing
Setup
[PILOT_PRICE], one time
Pilot
[14–30]-day pilot on your real calls
After the pilot
[MONTHLY_PRICE] per month
Contract
None. Cancel anytime.

Questions owners ask

Does this replace my staff?

No. It answers the calls your team can’t get to: after hours, when the lines are busy, when everyone is out on jobs. When someone in your office picks up, nothing changes.

Do I have to change my phone number?

No. Customers keep calling the number on your trucks and your website. Calls reach us only in the situations you choose, through call forwarding on the phone line you already have.

What if the AI can’t answer something?

It doesn’t guess. It takes down the question and the caller’s details, tells them someone from your team will follow up, and flags it in your lead summary.

What happens with emergencies?

Calls that match your emergency rules go straight to your on-call tech. If they don’t answer within [X] minutes, we call your backup tech, then you. You get a summary either way.

How long does setup take?

[SETUP_TIME]. We go through your services, service area, greeting and emergency rules with you on a call, then test forwarding together before any real calls come through.

Is there a contract?

No. The pilot is [14–30]-day. After that it’s month to month at [MONTHLY_PRICE], and you can cancel anytime.

Are calls recorded?

Yes, so you can hear exactly what was said. Callers hear a recording notice at the start of the call. Recordings are kept for [RETENTION PERIOD] and are only available to your account. See our privacy policy for details.

Does it ask about insurance?

Yes. It asks whether the caller has homeowners or commercial property insurance and whether a claim is open, and puts the answer in your summary. It doesn’t give insurance advice.

Call the demo line and hear it for yourself.

[DEMO_NUMBER_WATER]. Live demo uses a fictional company.

Call the live demoBook a 15-min walkthrough