New lead: Luis Ortega
Tidewell Restoration, after-hours line. Received Sat, Mar 8, 3:47 a.m.
Why it’s urgent: Burst pipe, standing water in a finished basement
- Caller
- Luis Ortega
- Callback
- (555) 013-7765
- Address
- 27 Birchwood Court, Naperville, IL 60540
- Issue
- Supply line by the water heater burst. About 2 inches of standing water in the finished basement. Carpet and lower drywall wet.
- Water source
- Clean water supply line. Caller shut off the main at 3:44 a.m.
- Electrical
- No water near the panel or outlets, per caller.
- Insurance
- Has homeowners insurance. No claim opened yet.
Already done
- 3:48 a.m.Called on-call tech Jordan P. No answer.
- +[X] minCalled backup tech Sam K. He accepted the job. Told Luis a tech will call him back.
Next step
Sam calls Luis to set an arrival time. Jordan didn’t pick up, so you may want to check in with him.