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Get Missed Jobs

Your number stays the same. The calls you miss get answered.

Here’s what happens on a call, what happens in an emergency, and what setup looks like from the first walkthrough to the end of the pilot.

Where a call goes

Forwarding is set on your existing phone line. You can turn it off at any time.

You choose when calls forward

After hours
Calls forward on a schedule you set, like evenings, weekends and holidays.
When lines are busy
If every line is in use, the next caller comes to us instead of a busy signal or voicemail.
No answer
If nobody picks up after the number of rings you choose, the call forwards to us.

Most phone carriers and business phone systems support these kinds of forwarding. We check yours on the walkthrough. [CONFIRM: carriers and systems tested]

On the call

Answers under your name
Callers hear your company name on the first ring, not a phone tree.
Asks what your office would ask
What’s wrong, where, how to reach them, and the details your techs need for that trade.
Checks safety first
Gas smells, CO alarms, water near electrical. Callers in danger are told to call 911.
Sorts emergency from routine
Using the rules you set. Emergencies go to your on-call list right away.
Tells the caller what happens next
So they know someone is calling back and don’t call the next company.
Doesn’t guess
If it can’t answer something, it takes a message and flags it for you.

In an emergency

You decide what counts as an emergency. Those calls go to a person on your team right away, and we keep going down your list until someone answers.

  1. 1

    On-call tech

    Called right away with the caller’s name, address and problem.

  2. 2

    Backup tech

    Called if the on-call tech doesn’t answer within [X] minutes.

  3. 3

    You

    Called if the backup doesn’t answer within [X] minutes.

After every call

A lead summary goes to you by [text and email], with the recording and transcript attached. Here’s one from an HVAC call.

New lead: Dana Whitfield

Carver Heating & Air, after-hours line. Received Tue, Jan 14, 2:11 a.m.

Emergency

Why it’s urgent: No heat, 19°F outside, 81-year-old in the home

Caller
Dana Whitfield
Callback
(555) 014-2290
Address
418 Larkspur Lane, Columbus, OH 43214
Issue
Furnace starts, runs about two minutes, then shuts off. Indoor temperature 58°F.
Equipment
Gas furnace, about 12 years old. Brand unknown.
Safety check
No gas smell. No CO alarm.

Already done

  1. 2:12 a.m.Called on-call tech Marcus R. He accepted the job.
  2. 2:13 a.m.Told Dana that Marcus will call her back.

Next step

Marcus calls Dana to confirm an arrival time. Nothing needed from you unless he can’t go.

Sample lead summary. Fictional caller, company and technician.

From walkthrough to live calls

Setup takes [SETUP_TIME]. You approve every step before any real call reaches us.

  1. 1

    15-minute walkthrough

    We show you a live call, ask how your phones and on-call rotation work today, and tell you whether we’re a fit.

  2. 2

    Setup call

    We go through your services, service area, hours, greeting, emergency rules and on-call list with you.

  3. 3

    Test calls

    We place test calls with you listening, including a fake emergency, and adjust anything that sounds off.

  4. 4

    Turn on forwarding

    You turn on forwarding for the situations you chose, or we walk you through it. Nothing changes without your OK.

  5. 5

    Pilot on real calls

    A [14–30]-day pilot. You read every summary and can listen to every call.

  6. 6

    Keep it or cancel

    If it’s catching jobs you’d otherwise miss, it continues month to month at [MONTHLY_PRICE]. If not, cancel.

See if it fits your business in 15 minutes.

We’ll show you a live call, look at how your phones are set up today, and tell you plainly whether we can help.

Book a 15-min walkthroughCall [US PHONE]