Privacy policy
Last updated [DATE]
This policy explains how [LEGAL ENTITY NAME] (“Get Missed Jobs,” “we,” “us”) handles information when you visit this website, when you use our service as a business customer, and when you call a business that uses our service.
We handle two kinds of people’s information: our business customers (the companies that forward calls to us) and callers (the people who call those companies). For callers, we act on behalf of the business they called.
Information we collect
From business customers: name, company, phone number, email, billing details, your services, service area, hours, emergency rules and on-call contacts.
From callers: phone number, name, service address, a description of the problem, and anything else the caller shares on the call. We also create a recording and transcript of each call.
From website visitors: what you enter in our contact form, and basic technical data such as browser type and pages visited. [CONFIRM: analytics tools used, if any.]
How we use it
- To answer calls for our business customers and send them lead summaries.
- To reach on-call technicians and owners in an emergency, following the customer’s rules.
- To provide recordings and transcripts to the business customer the caller contacted.
- To set up, support, bill for and improve the service. [CONFIRM: whether call data is used to improve the service or train models, and how customers can opt out.]
- To reply to walkthrough requests sent through this website.
Call recordings and consent
Calls answered by Get Missed Jobs are recorded and transcribed. Callers hear a notice at the start of the call that it may be recorded. Some states require the consent of everyone on a call before it is recorded; the notice is how we ask for it.
Recordings and transcripts are available to the business customer the caller contacted and to people they give access to. [CONFIRM: internal access for support and quality review.]
How long we keep it
Call recordings and transcripts are kept for [RETENTION PERIOD], then deleted. Business account data is kept while the account is active and for [PERIOD] after it closes. Business customers can ask us to delete specific recordings sooner.
How we protect it
[DESCRIBE SECURITY MEASURES IN PLAIN TERMS: encryption in transit and at rest, access controls, who on the team can access call data.] No system is perfectly secure, but we limit access to the people who need it.
Your choices and rights
If you called a business that uses our service and want a recording deleted or corrected, contact that business or contact us and we’ll pass it on.
Depending on where you live, you may have the right to know, access, correct or delete personal information we hold about you. [CONFIRM: state privacy law obligations, e.g. California.] To make a request, contact us at [EMAIL], [US PHONE], or by mail at [US MAILING ADDRESS — street], [City], [ST] [ZIP].
Children
Our service is for businesses and is not directed at children under 13.
Changes to this policy
If we make material changes, we’ll update the date at the top and tell business customers by email before the change takes effect.
Contact
Questions about this policy: [EMAIL], [US PHONE], or by mail at [US MAILING ADDRESS — street], [City], [ST] [ZIP].